Portillo's Allen

Review №1

Rating: 3

D likes the cheeseburger & fries, but other than that, nothings special. Hubby likes the hot dogs & onion rings, which are like beer battered ones. We still havent tried the Italian beef.

Date: 5 hours ago

Review №2

Rating: 4

Date: 2 days ago

Review №3

Rating: 5

Really good

Date: 2 days ago

Review №4

Rating: 4

Onion rings were great.

Date: 2 days ago

Review №5

Rating: 4

The food was good, the restaurant was nice, it was not too busy, but it was only a Monday. I just wish they had kids meals. $10 per kid is too much for most families; the meal only had a drink, fries, and chicken tenders. Overall, good but I probably cannot afford to come back.

Date: 3 days ago

Review №6

Rating: 5

Doesnt matter if you are in California, Illinois, Florida, or Texas, the food is the same consistency and priced according. I k ow it is a chain, but I havent been able to find a true match when it comes to Chicago-style food.

Date: 5 days ago

Review №7

Rating: 3

The quality went downhill, it was good when they first opened. The hot dog is not the same, the cheese sauce that I had was lumpy.

Date: 6 days ago

Review №8

Rating: 5

Date: 6 days ago

Review №9

Rating: 5

Kaylee, please cheer up! Greet customers please! I know its not your fault, and your trainers probably let you down, but I was standing there awkwardly because I wasnt acknowledged... I had no idea if you were ready to take my order or not!

Date: a week ago

Review №10

Rating: 5

Love the food

Date: a week ago

Review №11

Rating: 2

When you place a to go order and you go to pick it up and its not there and they have to remake it it sucks. They said it was probably stolen from the pick up rack and they do not check to see who is taking what food so they are allowing people to come in and take food that you have paid for and they have not paid for anything.

Date: a week ago

Review №12

Rating: 5

Go hungry is all I can say. Great food!

Date: a week ago

Review №13

Rating: 5

Date: a week ago

Review №14

Rating: 5

Vegi vegan hot dog is good

Date: a week ago

Review №15

Rating: 4

Date: a week ago

Review №16

Rating: 5

Awesome experience of Chicago. Food is fantastic.

Date: a week ago

Review №17

Rating: 5

It really reminds me of the original Portillos in downtown Chicago, but this one is not as crowded. Today, I got the Maxwell Street Polish dog. It was charred and crispy on the ends. It could have benefited from a bit more mustard, but it was really good - I mean REALLY good! I like to get a side of cheddar for the fries, and it always lasts for all the fries. I want to try to get back in there to try to caramel spice cake before its gone. Parking: Ive never had an issue with parking. Wheelchair accessibility: It isnt a slid open door but it is wide enough for someone with a wheelchair to walk through. There is plenty of parking for someone in a wheelchair.

Date: 2 weeks ago

Review №18

Rating: 4

Everything was clean and orderly.. Our food was made fresh and hot. Luckily, I came early bc my to go order was ready early. My kids did not like their chicken tenders at all, but loved the onion rings.

Date: 2 weeks ago

Review №19

Rating: 4

Im glad they had a plant based Garden Dog and it was very good, but vegans and vegetarians beware...the fries arent vegetarian, they are cooked in beef fat. Disappointing, Im sure a lot of unsuspecting vegetarians have eaten them.

Date: 2 weeks ago

Review №20

Rating: 4

Date: 2 weeks ago

Review №21

Rating: 4

Good food staff doesnt interact with the customers other than you take orders. Staff spends a lot of time on their cellphones

Date: 2 weeks ago

Review №22

Rating: 1

Daniella needs a whole new attitude.

Date: 3 weeks ago

Review №23

Rating: 5

Date: 3 weeks ago

Review №24

Rating: 5

Date: 3 weeks ago

Review №25

Rating: 4

Excellent food and friendly staff. A great place to get Chicago food.

Date: 3 weeks ago

Review №26

Rating: 4

First visit for us, was not aware what to expect. Food was good and value was there. My o-rings were good.

Date: 3 weeks ago

Review №27

Rating: 5

The Salted Carmel cake is AMAZING!

Date: 3 weeks ago

Review №28

Rating: 5

Date: 3 weeks ago

Review №29

Rating: 4

Date: 4 weeks ago

Review №30

Rating: 5

Date: a month ago

Review №31

Rating: 2

Date: a month ago

Review №32

Rating: 5

Date: a month ago

Review №33

Rating: 5

Date: a month ago

Review №34

Rating: 5

Fabulous Italian beef*, excellent friendly service**, and very clean restaurant - even on Labor Day at 9:30pm! And, you have the greatest music playlist ever compiled! * And we re from Chicago, so believe me, we know how good Italian beef is supposed to taste. ** Locally, we thought HEB set the standard for well-trained and friendly employees, but Portillo s even outdoes HEB by a mile. How do you get them to give such genuine welcoming smiles?!

Date: a month ago

Review №35

Rating: 4

Not bad. Was told to try the onion rings as they were the best. Average, at best. Clean and food is fine but a little high for what it is.

Date: a month ago

Review №36

Rating: 5

Great, all beef dogs and the beef sandwich with hot peppers! A large fry is very shareable. This is one of my familys favorites. Love the Chicago hot dogs

Date: a month ago

Review №37

Rating: 4

Date: a month ago

Review №38

Rating: 5

Date: a month ago

Review №39

Rating: 1

Unfortunately we came for the fundraiser the other day and my wife and I got super sick from the beef sandwich. We got some type gastrointestinal bug. Very disappointed I. The quality and don t anything from there anymore. Two days of feeling horrible.

Date: a month ago

Review №40

Rating: 5

Juiciest burger in town. We always get a #3. Mine is a single and I can never finish it, but my 17 yearold finishes mine, eats his double plus a chilli dog. My 11 yo has the #3 single w medium fries. My husband has the #3 double w onion rings. Meaning the portions are pretty large for an excellent price. Chicken fingers and fries are perfectly crispy. Shakes are very thick. Bathrooms are clean. Do ask for a cheese dip for your fries and onionrings. Just trust me. You get a free chocolate cake slice on your birthday!! Kid-friendliness: My kids love it here.

Date: a month ago

Review №41

Rating: 5

Love their burgers. Quick and fast food .. yet tasty. They have a nice selection of different fast food and a few desserts

Date: a month ago

Review №42

Rating: 5

We love Portillos. Weve been to most of the Chicago locations, the Orlando locations, and now starting on the Dallas area locations. You cant go wrong with any of their menu items. My favorites are the Chopped Salad, Maxwell street polish, and of course the Italian Beef. The cheese fries and the chocolate cake are also great. We will continue to visit wherever they are.

Date: a month ago

Review №43

Rating: 4

Date: a month ago

Review №44

Rating: 5

Date: a month ago

Review №45

Rating: 4

As good as the Chicago locations, but less wait and faster service. Glad to have this option when were in the area.

Date: a month ago

Review №46

Rating: 5

Date: a month ago

Review №47

Rating: 5

Date: a month ago

Review №48

Rating: 1

No cars, slow service & cold fries .TERRIBLE!

Date: a month ago

Review №49

Rating: 3

The establishments reputation appears to be overstated based on my personal experience. Despite positive recommendations from individuals from the northern region regarding the quality of the food, particularly the chocolate cake, my assessment is more reserved. The service provided was commendable, and the waiting time was minimal. I opted for the dip sandwich, which I would rate as satisfactory, assigning it a score of 6 out of 10. The sandwich was adequately cooked, but the dip lacked sufficient seasoning. Adding peppers to the sandwich enhanced its flavor. However, I found the overall experience comparable to that of a Subway sandwich. The chocolate cake, while moist, did not live up to the hype surrounding it. It reminded me of a Texas sheet cake in terms of texture and taste. Despite my initial reservations, I am willing to revisit the establishment to sample their hotdogs, as they may offer a more favorable culinary experience.

Date: a month ago

Review №50

Rating: 4

Date: a month ago

Review №51

Rating: 3

Being from Chicago Ive been going to Portillos since I was a kid. The Allen location has good food, but our order is often wrong and the bathrooms are disgusting. Makes me wonder if the kitchen is clean. I hate taking my kids to the bathrooms in this place. Do better....

Date: a month ago

Review №52

Rating: 1

I go through drive thru. The natural red head girl has an attitude. Onion ring old fries and burger not fresh. The only sandwich hot was the Italian beef. $26 robbed. I won t return. Send her on break she was irritated working the drive thru.2/10

Date: a month ago

Review №53

Rating: 4

Date: a month ago

Review №54

Rating: 1

Never EVER go through the drive through. They cant even make a simple single order right. And what a ripoff tiny sandwich for shame to use the same name as greatness in Chicago. No where in the same league as the original never again.

Date: a month ago

Review №55

Rating: 5

Really great place.

Date: a month ago

Review №56

Rating: 4

Nice location compared to others. They are a little better here with fountain drinks that you can refill yourself. They have slightly quicker wait times for food. The bathroom has paper towels, whereas the Colony location has none leaving you with grease all over your face. At the Colony, you have to wait 20 min until food is ready to get your soft drink and stand in line for a refill, so Im glad this location has a self serve option it makes a big difference on overall experience. So much better overall. I dod, however, find a small family owned place for dogs in Frisco that I enjoy much more, so Ill typically go there.

Date: a month ago

Review №57

Rating: 4

First time there. They lost my order. Im not sure how that happens at Portillos. But the person serving the food gave me a slice of their cake without me asking. Food was excellent!

Date: a month ago

Review №58

Rating: 1

Unfortunately, my first time visiting was not a good experience. From the way I was treated I will never be returning to this establishment. Very unfortunate.

Date: a month ago

Review №59

Rating: 4

Great place to sit down and eat, though the food could be better. Polish sausage was large but not as tasty as other places. Service is nonetheless quick and pleasant to earn a return visit.

Date: a month ago

Review №60

Rating: 5

First visit and wow! First I was impressed by the efficiency of the kitchen team. They keep the orders moving and still remain friendly. And what can I say about the food??? Awesome. I have never had such an authentic sandwich like the sausage and beef. I dont know of any place in texas that has that!

Date: a month ago

Review №61

Rating: 5

First time visiting and I was impressed with the quality of my food. Hot fresh and made-to-order. My job gave everyone gift cards, and Im glad they did.

Date: a month ago

Review №62

Rating: 5

I have loved Portillos since I was a kid in Illinois. They always had the best hot dogs and chocolate cakes. As an adult, its exciting to see the business expand to North Texas. Although I cannot eat all the food anymore due to dietary restrictions, I still love the big beef, the Chicago Dog, and their fries. My family loves the italian beef sandwiches with mozarella, and they try a lot of the desserts - spoiler: they love ALL of the cakes. Friends and family have told me they love the shakes, but they are too sweet to finish. The Allen location has a train theme that is directly related to the citys founding. They did their research and designed this location with the city of Allen in mind. It makes for an entertaining atmosphere for folks that love history or trains, or those that can appreciate the thought behind it. The staff are friendly and helpful, at this location, there is one standout employee who is very upbeat, keeps high energy, and is always smiling, and plenty of others who are also friendly and quick to help you. Seating options include regular restaurant table and chairs as well and booths. The restaurant and the bathrooms are kept clean. Plenty of free parking. Drive-thru is fast, though if you do opt for drive-thru, it is a cash-less system, so bring your card! If you have multiple cards from different technology eras like me (I.e. plain plastic card with mag strip, card with a chip, or card with tap and pay), try to bring one with the tap and pay option. It speeds things up. Dietary restrictions: Allergen menu available online that I use to guide my ordering. Parking: Tons of free parking around the building - several rows at the front and a long row along the side. Handicap spots up front. During busy times it may be hard to find a spot though, as that lot gets PACKED.

Date: a month ago

Review №63

Rating: 5

Date: a month ago

Review №64

Rating: 3

I absolutely love this place as we used to get it all the time in Tempe where we used to live. My only disappointment when going through the drive through today is seeing a young girl in 105° temperature taking my food order. I was the only person in line and it is 5 PM. There is no need for someone to be sitting out there in this hot temperature and I would gladly wait if there was a line so no person would have to sit out there in this heat like this to take my order, please tell management to do something about this. If this was my child, I would remove her from this position immediately.

Date: a month ago

Review №65

Rating: 5

Date: a month ago

Review №66

Rating: 3

Date: a month ago

Review №67

Rating: 5

As a Chicago native, I am so happy to have a piece of home here in TX! The staff and service at the Allen location is incredible. You can tell they really care about their guests. We love coming here!!!

Date: a month ago

Review №68

Rating: 3

The Italian beef was lacking flavor! Nothing like the original in Chicago! The burgers and fries were ok. The best thing we got there was the shakes.

Date: a month ago

Review №69

Rating: 5

Date: 2 months ago

Review №70

Rating: 5

Date: 2 months ago

Review №71

Rating: 2

Overpriced! Horrendously overpriced! Nothing like a good italian beef combo, hot red pepper half dipped with mozarella. I like this it takes me back to Chicago.

Date: 2 months ago

Review №72

Rating: 4

Date: 2 months ago

Review №73

Rating: 5

Date: 2 months ago

Review №74

Rating: 4

Delicious!!!! Chicago Hot Dogs, Italian Beef, Maxwell Street Polish (if you know, you know), Cake Shake, Salads, Burgers, Cake, etc... Food : 4/5

Date: 2 months ago

Review №75

Rating: 5

Great Italian beef sandwiches!

Date: 2 months ago

Review №76

Rating: 2

Date: 2 months ago

Review №77

Rating: 5

Date: 2 months ago

Review №78

Rating: 5

Date: 2 months ago

Review №79

Rating: 4

First time trying this place and we were not disappointed! We ordered a mega Italian beef sandwich. Wished it had a tad more salt, but overall, it had good flavor. We got both sweet and spicy peppers and they were hot! But worth it. The kiddos had a cheeseburger and it reminded me of Burger King. The Chicago dog was good, though I wished it was a tad more grilled. The kiddos finally got that chocolate cake shake and that was yummy. Though it was a lot (quite rich) so order your size accordingly. The restaurant was huge with plenty of tables. I know it can get quite busy at certain times. Will be back to try other items on the menu.

Date: 2 months ago

Review №80

Rating: 5

Chilli dog is delicious

Date: 2 months ago

Review №81

Rating: 4

Date: 2 months ago

Review №82

Rating: 4

I am rating service low because they dont offer a military discount which is very upsetting.

Date: 2 months ago

Review №83

Rating: 5

Taste like home wish it was closer

Date: 2 months ago

Review №84

Rating: 5

A taste of home!!! The restaurant itself feels more corporate than the ones back in Illinois. The food was great except there was no juice on the Italian beef! All the same, I was happy and excited! Especially when I saw they had the lemon cake!!!

Date: 2 months ago

Review №85

Rating: 5

Date: 2 months ago

Review №86

Rating: 2

We grew up in Chicago and loved that Portillo s came out here but this isn t the same Portillos we grew up on. We love Portillos. This place just isn t the same. First off, the atmosphere is lacking. It just doesn t feel like Portillos when you walk in. We wanted a great portillo s chocolate cake shake and was left wildly disappointed. It was a chocolate shake with little specs of cake. Those who know the Portillos chocolate cake shake, it s a thicc boy with big chunks of chocolate cake. They said they just blend it really well. I say there is no way you can blend a true Portillo s chocolate cake shake to be this smooth. I want chunks of cake in my shake or I would have just ordered a chocolate shake instead. This wasn t it. So sad.

Date: 2 months ago

Review №87

Rating: 4

Good- not amazing. I had the Chicago style hot dog with everything on it. Honestly it tasted like the Costco hot dog but with peppers tomatoes and pickles on it. Something I could have made myself easily at home. With that being said it tasted great! Just smaller size than Costco and 3x the price . But Im glad I went for the experience!! Taste of the north here in the south. I might go again

Date: 2 months ago

Review №88

Rating: 5

Date: 2 months ago

Review №89

Rating: 2

Ive eaten here four times. Twice in the restaurant and twice take-away. I want to like this place. If I were less aware of myself I might even force myself to like it but its not good. Ive eaten all over the menu and its all so mediocre and disappointing that I just cant eat here anymore. I have spoken to friends from Chicago that way here and they have said its better in Chi-town. Maybe it is I dont know. IF I was forced to pick a menu item worth eating I would suggest the Chicago dog. Thats about it.

Date: 2 months ago

Review №90

Rating: 5

Awesome

Date: 2 months ago

Review №91

Rating: 5

I liked the food and the decor! So glad it wasn t too crowded.

Date: 2 months ago

Review №92

Rating: 5

Date: 2 months ago

Review №93

Rating: 5

Date: 2 months ago

Review №94

Rating: 1

Date: 2 months ago

Review №95

Rating: 4

Mixed feelings on this place. Food is great. Service is ... well its fast. But everyone seems stuck into the process and has no need to actually look at a customer or engage with you. Might as well have automated kiosks. And the atmosphere is decent but the wide open ceiling causes sound to echo and add the music they have playing at just a bit too loud and you get a bit of chaos for the ears. Not a relaxing or peaceful eating experience. Kind of like come in speak your order to the attendant who never looks at you grab your food off the counter where all the staff have their back to you. Then go sit in the noisy tin cup seating area.

Date: 2 months ago

Review №96

Rating: 5

Date: 2 months ago

Review №97

Rating: 5

Date: 2 months ago

Review №98

Rating: 5

The food is very delicious and hot.

Date: 2 months ago

Review №99

Rating: 5

We went through the drive thru, our first visit, the service & food is Fantastic! We live an hour away, but we know where to go when we go near Allen, Texas Thank You Bunches Dietary restrictions: Im on a high protein, low phosphorus diet and this rocks it

Date: 2 months ago

Review №100

Rating: 4

They keep forgetting a few items here and there (sauce, onion rings, chili cheese dog, etc.) as well as getting the order wrong. Will update this review in 6 months to see if theyve gotten better. Regular portillos customer for years now, all the way back from when we used to live north of Chi town. Update 7-7-2024: service has gotten better for pickup, drive thru, and online delivery service and upgraded my ratings to 4stars. Italian beef with gravy and Choco cake shake is to die for

Date: 2 months ago

Review №101

Rating: 2

Update: I reached out to them as requested and received the basic response of we will do better so because of the poor response and more that I thought about what went good and what went bad Im removing one star as it seems more fitting for the overall experience. Ok so I like hot dogs and when we moved here and I seen this place I had to go. I will say the hot dog was not too bad, couldve been better. Now my wifes hamburger was very under-seasoned as where my sons chicken strips. My moms grilled chicken sandwich was very very dry and she was not impressed. If we come back we will need to bring some seasonings in our stuff.

Date: 2 months ago

Review №102

Rating: 4

Service was slow. I got the Ceasars salad, others in party got hot dogs, pretty pricey. The salad was not near as good as Red Lobsters and the price was not much different. Rest of group enjoyed the dogs despite the prices. Dietary restrictions: Not a great place if on a carbohydrate limited diet. Kid-friendliness: Lots of interesting things hanging on walls and ceiling for kids to look at. Very family friendly, casual. Wheelchair accessibility: Easy access for wheelchairs.

Date: 2 months ago

Review №103

Rating: 3

Visited this location for the first time this afternoon. I ve been to other locations before and love the cheese sauce. Unfortunately, that s about the only good thing I ve found there. I asked for heavy mustard and onion and there was hardly any, i don t care of their other toppings and the hot dogs are just not that good. There wasn t nearly enough ice in the iced tea for a summer day in the drive thru. The employees expressed how hot they were, I don t blame them it s like 1 billion degrees, seems like maybe just run the speaker and the window when it s this hot out. The line was long and didn t move very quickly at all. I will probably be back for fries and cheese sauce, but won t make a special trip unfortunately Parking: Tons of free parking in their own parking lot

Date: 2 months ago

Review №104

Rating: 5

Date: 2 months ago

Review №105

Rating: 5

Date: 2 months ago

Review №106

Rating: 5

Date: 3 months ago

Review №107

Rating: 5

Im from Kansas and this was my first time here. A friend brought me but didnt tell me what type of restaurant it was. It was nice but I wasnt prepared for the sandwich that only had bread and meat with peppers. I thought the peppers would yellow peppers, I dont like bell peppers, sorry. I didnt understand Italian meat, I thought it was an Italian sandwich.

Date: 3 months ago

Review №108

Rating: 5

Date: 3 months ago

Review №109

Rating: 4

Date: 3 months ago

Review №110

Rating: 5

Date: 3 months ago

Review №111

Rating: 5

My co-workers & I were invited by Margaret to a Taste Testing for the Catering Menu only a few weeks ago. It was AMAZING ! We got to sample the Desserts - Meatballs - Pasta - Sandwiches. Learned of the Grab & Go store. I promised I would be requesting Portillos for my BDAY lunch at work & Today is the Day ! Thanks again Margaret. I HIGHLY RECOMMEND the Catering Menu for groups - !

Date: 3 months ago

Review №112

Rating: 5

Portillos has a great burger when they get it right.

Date: 3 months ago

Review №113

Rating: 1

This is disgusting... 7-Eleven is better. The cheese fries are fries with a side of cheese sauce, and again the cheese sauce at 7-Eleven wins. The burger was just ok... everything else was terrible.

Date: 3 months ago

Review №114

Rating: 5

I figured Portillo s was just hype, but I was wrong. The Italian Beef is sooooooo good. Definitely recommend. I need to go back and get a shake next time.

Date: 3 months ago

Review №115

Rating: 5

Date: 3 months ago

Review №116

Rating: 5

Date: 3 months ago

Review №117

Rating: 5

First time there it was fantastic!

Date: 3 months ago

Review №118

Rating: 1

Never answer the phone waited out in the area with my dog and Noone even stepped out to see if they could help. Online portal was messing up order was paid for. Irritated and hot.

Date: 3 months ago

Review №119

Rating: 1

Date: 3 months ago

Review №120

Rating: 1

Unfortunately, each time I ve visited the drive through they have messed up my order. The first time they forgot a whole meal and this last time I was missing an item and it was only 2 cars in the line. I tried to call for resolution, and was offered none. For that they get 1 star. Terrible service. Food is too expensive for these mistakes not to be handled appropriately.

Date: 3 months ago

Review №121

Rating: 5

Excellent food, excellent service excellent experience!

Date: 3 months ago

Review №122

Rating: 5

The Store was well kept, customer service was Awesome & the Food was Fresh & Hot! I Highly Recommend!! Parking: Parking was Not an Issue Kid-friendliness: I noticed kids enjoying themselves & the food.

Date: 3 months ago

Review №123

Rating: 3

Date: 3 months ago

Review №124

Rating: 2

Lady manager had bad attitude with me because they ran out of beef hotdogs like it was my fault these people make Chicago restaurants look bad I went to Harolds I CedarHill customer service terrible its 7:30

Date: 3 months ago

Review №125

Rating: 5

Date: 3 months ago

Review №126

Rating: 3

Date: 3 months ago

Review №127

Rating: 3

They were pretty busy on a Saturday when my husband and I visited. My food was pretty good and it was fairly fast, but one drink machine wasn t working and the plastic ware bins only had knives. A little disappointing.

Date: 3 months ago

Review №128

Rating: 5

Shantell and Taylor are two outstanding employees. Great food, great service, highly recommend bringing your family and friends a taste of Chicago down in Allen

Date: 3 months ago

Review №129

Rating: 5

As a pollo-pescatarian/sometime vegan, hot dogs are not a regular menu choice for me. But, during a day with my entire family (a rare gift) and because we visited Portillos in Chicago and had so much fun, for the sake of family and nostalgia, I agreed to go. I have to tell you, the garden dog was not just a delicious plant-based hot dog. It was a delicious hot dog! I, even though I dont usually enjoy hot dogs, enjoyed it very much. Throw in the charming retro decor and the blessing of family time and I call it a definite win. Vegetarian options: The plant-based garden dog is delicious!

Date: 3 months ago

Review №130

Rating: 3

Incredibly mid. It is a nice building and new + clean, but the food itself is nothing special and overpriced for what it is. I would not return here.

Date: 3 months ago

Review №131

Rating: 2

Fries taste good fresh and cake shake first couple bites are good. Rest is overly heavy and causes tummy aches.

Date: 3 months ago

Review №132

Rating: 1

First time here, let down in a big way. The beef and cheddar had no cheddar on it, hot dogs were overly seasoned with celery salt. The only saving grace were the shakes which were ok. Very poor employee buy in to serve very sub par food. Shows a very distinct lack of leadership.

Date: 3 months ago

Review №133

Rating: 1

I had 2 chili cheese dogs and they were bland. I could only eat one. Sonic has a better chili cheese dog. The restaurant is nice. The people were friendly. Your food is served in a paper bag. The drive thru would be a better option I think. I wont go back.

Date: 3 months ago

Review №134

Rating: 5

I grew up in Chicago Illinois, so Im very happy to see Portillos here in Texas! Definitely happy that you brought the Lemon cake back too!

Date: 4 months ago

Review №135

Rating: 5

Awesome food! I am originally from Chicago, and this is truly a taste of home, and their cakes are amazing! So moist, and I love that they taste like a scratch cake...We.come here often for dipped beef combo. Yum!!!

Date: 4 months ago

Review №136

Rating: 5

Great place! Great vibes! Great food!! Love the Chicago dog with fries and cheese sauce! Deserts are fire also!!

Date: 4 months ago

Review №137

Rating: 5

I went through drive thru and it was so efficient. Service was friendly. Food was so good.

Date: 4 months ago

Review №138

Rating: 5

Date: 4 months ago

Review №139

Rating: 4

We had dinner food is okay, not my favorite burgers, but they are good. Place is comfortable.

Date: 4 months ago

Review №140

Rating: 5

Good portions and flavor, onion rings were crispy and cooked just right.

Date: 4 months ago

Review №141

Rating: 5

Date: 4 months ago

Review №142

Rating: 5

Best Chicago dog ever!! Nobody was working the lobby. Very dirty. There was water on the floor. Asked 2 people to clean so someone did not slip. Lemonade was out and nobody to fix. It was a holiday weekend and they may have been short staffed

Date: 4 months ago

Review №143

Rating: 5

Exciting to find a Chicago tradition in Texas. The Chicago Style Italian Beef is one of a kind. It is not a Phillys cheesesteak or a roast beef sandwich. It is something you have to try and then you will be hooked. Having been to many Chicago area Portillos, this one is no different. The same setup, the same food, and same atmosphere. The food is just as good.

Date: 4 months ago

Review №144

Rating: 5

The legendary Portillos in Allen. I was so excited when they announced they were coming. My favorites will always be the Chocolate Cake and the Chocolate Cake Shake. Thank you guys so much!

Date: 4 months ago

Review №145

Rating: 5

Delicious hamburgers

Date: 4 months ago

Review №146

Rating: 3

The drive thru person is very annoying. Fire him.

Date: 4 months ago

Review №147

Rating: 3

We went through the drive thru, and waited a good minute. Everyone that came behind us with larger orders got their food before we did. They finally brings us our two drinks and the ice was melted from sitting so long. The hot dogs, and burgers were not hot. The fries were over salted and the tea was nasty. The location in The Colony was really good so we thought wed try it again. I guess each location us different. Both times were on Saturdays.

Date: 4 months ago

Review №148

Rating: 1

Horrible service put in a full order online didn t get everything I ordered too much of a hassle to go back. Will do a charge back on the credit card

Date: 4 months ago

Review №149

Rating: 5

Date: 4 months ago

Review №150

Rating: 4

Unfortunately this is the third strike of missing parts of my order. That said I wont order ahead here again and only for if were staying to eat there. We all like the food its just disappointing for all when others are missing items. I still highly recommend the food.

Date: 4 months ago

Review №151

Rating: 1

Returned my order was cold. They remade it. Food came warm but not cooked right. Will never come back again.

Date: 4 months ago

Review №152

Rating: 3

The italian beef sandwich is the bomb.

Date: 4 months ago

Review №153

Rating: 5

This is one of my favorite places to eat. My favorite is the rodeo burger, however tonight I went with the Maxwell!!! It did not disappoint.

Date: 4 months ago

Review №154

Rating: 5

Awesome place.

Date: 4 months ago

Review №155

Rating: 5

I have had Portillo s before n in Wisconsin, so when it came to Texas I had to visit. This place is awesome, I have been 3 times and every time they never disappoint. Food is always fresh and good, staff is friendly! I will be back again and again

Date: 4 months ago

Review №156

Rating: 3

Burgers are overcooked and burnt edges . I will not have that burger again . Everything else about the trip was great . Who doesnt love crinkle fries with cheese sauce ? Gonna try the beef sandwich next time .

Date: 4 months ago

Review №157

Rating: 3

Date: 4 months ago

Review №158

Rating: 2

I come in to pick a doordash order and Im waiting for 5 minutes and nobodys acknowledged me. I see someone who looks like a manager and she turned out to be. Wasnt very professional and turned her back to me when I told her Id been standing here for over 5 minutes and nobody acknowledged me. Pretty rude and unprofessional!

Date: 4 months ago

Review №159

Rating: 4

Chicago local here. Portillo s was originally started by Richard J. Portillo in chicago IL and quickly became legendary in the Chicagoland area. Nowadays, it s built into the Chicagoland food culture and it s famous, people know if you go to Chicago this is a must try place. Now they ve been opening it elsewhere as he s since sold the company to a large corporation, and I think that s great as long as they can maintain those standards he s set. In Illinois, one of the things they re most famous for is how quickly their staff can get cars through the drive thru. My experience here was anything but. Very slow staff that didn t look like they understood the legacy that is Portillo s, that moved slowly and spoke slowly and everything about them was otherwise slow. We need to see some Portillo s speed here! You re representing a true legend, and you carry that name and therefore you should be proud of what you do and work with the energy to show that! How you do anything is how you do everything! As far as the food, it was pretty solid. I had to explain to the worker the difference between hot peppers and sport peppers, which I feel like management should have done a better job of during training. My big beef turned out pretty solid, could use some more flavor and more sport peppers when I asked for sport peppers but all in all I m not disappointed. I d like to see them improve on those few things though, will update this review if I notice changes!

Date: 4 months ago

Review №160

Rating: 5

Yea, we finally got one. The location in The Colony opened long ago but the crowds were overwhelming. So we waited it out and went to this location instead. Good choice. Fun decor and menu. Fast service and good food. We got the hot dogs of course. Next time need to try the beef sandwiches.

Date: 4 months ago

Review №161

Rating: 3

I think their burger is better than McDonalds.

Date: 4 months ago

Review №162

Rating: 5

Best Italian Beef ever

Date: 4 months ago

Review №163

Rating: 1

Way, Way, Way Overpriced! Nice atmosphere however

Date: 4 months ago

Review №164

Rating: 5

Date: 4 months ago

Review №165

Rating: 5

Date: 4 months ago

Review №166

Rating: 5

Love this place.

Date: 4 months ago

Review №167

Rating: 5

Good food, good service..

Date: 4 months ago

Review №168

Rating: 5

Date: 4 months ago

Review №169

Rating: 1

First time we went through drive thru and we loved the food. This evening was terrible. The sandwich were dripping in water. Trash cans were over flowing to were we had to ask to empty it but no one did. No ice in the ice machines. Food is a bit on the expensive side for what we got tonight. One star cause the fries were ok.

Date: 4 months ago

Review №170

Rating: 1

Really slow service. We ordered food in the drive through and no one gave us our food. We had to park, walk in and receive the items

Date: 4 months ago

Review №171

Rating: 4

Our first time to Portillos was an experience. When you drive up, the building is large and inviting. When you step inside, the atmosphere is probably one of the better atmospheres of any restaurant we have visited. The service was good as the cashier could clearly tell it was our first time and answered our questions. The beef sandwich was very good, but as I got closer to finishing it, the bread was so soggy I couldnt eat it. The hot dog was good. The Fries were also cooked and seasoned well. The eclair cake brought back memories. The price was also reasonable. Id definitely recommend stopping by Portillos at least once. For us, it was good, not great.

Date: 4 months ago

Review №172

Rating: 1

Sucks! Gross! Dont waste your money!

Date: 5 months ago

Review №173

Rating: 1

I was sent to the Allen Location and the Burgers and Chicken were cold. This was the worst service I have ever received

Date: 5 months ago

Review №174

Rating: 5

Date: 5 months ago

Review №175

Rating: 5

Outstanding compared to the pilot store. Asked for extra sweat peppers, delivered to Chicago standards. Being a transplant, it amazing how much you take your life for granted. Below are 2 photos showing the difference. Get extra SP every time. They are the backbone right along with the gravy.

Date: 5 months ago

Review №176

Rating: 5

Date: 5 months ago

Review №177

Rating: 3

Fish sandwich, not that good.

Date: 5 months ago

Review №178

Rating: 5

Great food, good service, dirty patio.

Date: 5 months ago

Review №179

Rating: 4

I can see how people might like this food but I didnt enjoy the soggy burger. The cheese sauce was too cheesy for me. Ill be back to try the hot dogs next. The girl with dark lipstick deserves 5 stars herself.

Date: 5 months ago

Review №180

Rating: 5

Had a near religious experience eating their beef sandwich, completely blanked out, the entire world was reduced to me and that sandwich, 10/10. Their chocolate cake shake is equally as incredible

Date: 5 months ago

Review №181

Rating: 5

Date: 5 months ago

Review №182

Rating: 5

Date: 5 months ago

Review №183

Rating: 5

Date: 5 months ago

Review №184

Rating: 5

Date: 5 months ago

Review №185

Rating: 5

Its just a hot dog? Really? Then YOU have never experienced the incredibleness of this amazing place. Imagine a menu that stretches your imagination of what people can do with the most simple food to make it so delicious youll dream about it. From the streets of Chicago, this place wont disappoint. JUST EAT IT!

Date: 5 months ago

Review №186

Rating: 5

Theres a wonderful woman up there by the name Ronei (I believe thats how I saw it on her name tag) but she was the only woman working from what I seen through the windows! It was her only her in the building/back and she managed to still deliver excellence in her customer service. We chose to come here because the Frisco location wasnt the best, and honestly, it was a great choice. Ronei If you see this thank you for bringing up our night! Will be returning!!

Date: 5 months ago

Review №187

Rating: 5

Great food at this place. The service was timely, and the venue is trendy. Theres a lot of people, but their system of service is flawless. We will be going back.

Date: 5 months ago

Review №188

Rating: 5

Always terrific! Welcome to Allen! Get the chili cheese dog and the Italian beef sandwich! Save room for the chocolate cake shake!

Date: 5 months ago

Review №189

Rating: 5

One of my coworkers recommended to me so I decided to try it and it did not disappoint. I ve gotten the hotdog, the beef sandwich, and the fries with cheese sauce and it is all so good!!

Date: 5 months ago

Review №190

Rating: 5

Date: 5 months ago

Review №191

Rating: 5

Food is amazing. Great little taste of Chicago for any who miss it Maybe I always go at a bad time, but youre gonna have to wait on average 20 mins for your food. Its always worth it in the end for me. Highly recommend getting an Italian Beef or a Maxwell Street Polish. Stay away from the touristy Chicago style hot dog (coming from a Chicago native)

Date: 5 months ago

Review №192

Rating: 1

WARNING!!! DO NOT EAT HERE!!! This place is EXTREMELY unsanitary! The health dept needs to check this place out! We were there on Friday night around 9:30. There were about 5 end of shift workers standing around the counter where customers pick up their food, they were on the customers side on the counter. The active workers and end of shift workers were throwing food at eachother across the kitchen and feeding eachother. They were cussing and being extremely loud! It took at least 20 minutes before we got our food! There were old burnt burger paties piled up on the conveyer belt, stacked up with flies on them! The workers were putting the nasty paties on buns! It was disgusting! It was so unprofessional! It was one of the most unprofessional eating environments Ive ever witnessed! The workers are very unkept looking, long greasy hair, they dont use hairnets or gloves. They were coughing in their hands and then touching the food! Theres no pride in their work. I complained to the manager, we left our food and got a full refund back. You could tell the manager had no control over the workers. They were doing whatever they wanted to do! This place is nasty and gross!!

Date: 5 months ago

Review №193

Rating: 1

The workers here are slow and love spending time standing around. I counted 12 people working inside and no one sitting inside eating, and the orders were going out super slow.

Date: 5 months ago

Review №194

Rating: 4

Date: 5 months ago

Review №195

Rating: 5

Date: 5 months ago

Review №196

Rating: 5

Date: 5 months ago

Review №197

Rating: 5

The staff service was very nice The food really delicious The environment is nice with music from 50 s 60 s Food : 5/5

Date: 5 months ago

Review №198

Rating: 5

Date: 5 months ago

Review №199

Rating: 5

Date: 5 months ago

Review №200

Rating: 3

First time visiting this restaurant. Very fast service. The food was good. I like how the servers rhymed all the order numbers. Chicken sandwich with cheese fries was hot and tasty. Music was too loud though as it was hard to talk to the person you were dining with. Service was also slow in the dining room. One soda machine was out of ice and the trash cans were overflowing with trash.

Date: 5 months ago